Horrible Service and knowledge of their system.

<p>Requested for an upgrade it took them 3-4weeks. This was done at fourways Crossing Telkom Store being helped by Sophie Moabel, her service started of poor as she asked who's Identity book did i give her suggesting i'm being a ***** or look like one. </p> <p>She app**** for an upgrade and promised to call of which she didnt do. I got an email thanking me for my upgrade on the 08th of April, i then called the call center to confirm which they did. I Drove to the branch as i was told the Sophie needs to finalise and issue sim cards, i got there and 1st thing she said was why did i come before i she called me (with an attitude) i then told her i received an sms saying my contract was upgraded. She said no its not i should not come until i get a call from her. </p> <p> </p> <p>I decided to go to mall of africa and ask them to help after trying the call center and all they coud do was tell me to go to the branch they cant do anything, i found a lady who even showed me on her system that the upgrade was approved since the 8th but needed the person who did the application to finalise as she couldnt access the order. </p> <p> </p> <p>i went back to the fourways crossing store to try Sophy again after she had said i shouldn't come untill she calls, with an attitude she said it was done 10 minutes ago, i then asked her for the 6 sim cards i had requested and she could only give me 3 but promised me that i should come in 2 days she'll give me the other sim cards they'll be ready for collection.</p> <p>i then went there after a 4 days asking for the sim cards she was confused what i'm talking about, she tried issuing the sim cards to no success saying her system is down again but gave me the sim cards promised to activate them and call me to let me know that i can use them. i then asked when can i expect a call and she said 2 days max. i then went to her 8 days later and told her she promised to call a week ago instead of apologising she simply said i came back to work yesterday. she gave me another sim card promising to activate just like she did before.</p> <p>i went to the Mall of africa branch to try get help and everyone there was complaining about the fourways crossing branch and how everyone comes to them complaining about the service and them not wanting to work and sending people to other branches to a point where one suggested i complain on hellopeter.</p> <p>I even gave her a bad rating when asked via sms but her attitude never changed instead she said i keep coming to the branch before she calls me whilst i give her bad ratings.</p> <p> </p> <p> </p> <p> </p> <p> </p>