Horrible service and comuunication

I have been waiting for over 2 months for this order to be finalised and Telkom call centre agents have been nothing but *********** and unable to resolve this issue. In the beginning of May I app**** for a move order for my ADSL after I moved out of my previous address. I was advised after a month in June by their call centre agents that this would not be possible since the flat I moved into has fibre. Thereafter I was advised to cancel my ADSL which has been pending since 5th June 2019 and apply for Fibre which ahs also been pending from the same date. I have been calling every second day since the 5th of June to no avail. A modem was sent to me via courier which was quite strange as this device normally comes with an installer. I would like them to collect this device as I have not opened the package since it was received. I have decided to cut ties with Telkom and move on to more reliable service providers.

I would also like a refund of the amount charged and paid for the months I haven't been connected, these are June 2019 (Paid Bill) and the July 2019 bill sent resolved as I cannot and will not be paying for something that I don't have due to their incompetence and lack of care for their customers. This cancellation of all services is due to Telkom's lack of communication or any action for that matter.