Horrible Service

I called Telkom on Monday the 29th of July to let them know that I have relocated from where I was staying and wanted to know the process to follow to get installation at my new address. The agent who was assisting (Kholeka Mbebe) advised that she needs to open a new contract as I was supposed to call 7 days prior moving. She proceeded with the contract and I also received the reference number. My router was delivered on Tuesday, and I called again to find out the next step. I was advised that the reference number that Kholeka sent me was wrong, and the lady who helped me gave me the correct reference. She then advised that the technician will come to install ONT. On Wednesday afternoon I called again to follow up as I received messages in the morning from Telkom indicating that my service is ready to be used. I was told that the ONT was installed at the wrong unit as the agent entered the wrong address and on top of that the service are currently active, meaning I am currently being billed for the service that I am not getting. I have been calling Telkom speaking to different agents who are telling me different stories taking me from pillar to post including the manager (Koketso Ramaila and the consultant Bernon Chezlynn who was extremely rude) who Im still waiting for his call even now. When I called today I was told I must wait for the technician to come move the ONT to my unit which is gonna take another 5 To 7 days. Meanwhile, I am being billed for a service that is being enjoyed by someone else.