Horrible service

Good morning

I hope you are well. Please note that i am writing this email livid beyond the word

Last month my account was debited twice and it returned both time and i ended up being charged R70 for that. First time it returned i went straight to Telkom Steeldale to get assistance and i was directed to your call center. I then requested the consultant to give me the banking details so that i can make manual payment to avoid getting my connection canceled and i paid immediately. On the 4th i then received another email stating that i needed to pay R331 after having paid the R129 subscription fee. It was then brought ro my attention that the balance was for an unpaid magtape which came as a surprise as i was not advised about that before. I was just called by tge consultant that was assisting me with the application to come and collect the router. Upon getting to the pop up store the consultant gave me the pocket router and asked me to sign without making me aware of the terms and conditions . Stella then logged a call and provided a case ref ***. I also changed my banking details with her the same day and she advised that they were updated

Fast forward to 22/08/2023, i call the contact centre again to check why the debit order went through the old account and I am now advised by Nandipha Somkhwitshi that since i updated the banking details on the 4th of August then the debit order will only go through the new account in September as it cannot go through on the same month,once again i am surprised to hear that as it was never mentioned. I am not sure if it makes sense for me to dispute paying the R200+ because i was not aware of it then go and do the samething that i just diputed 2 weeks later after finding out.

Now speaking to Nandipha whom i found to be quite rude on my end not sure how your company views rudeness. I called seeking assistance and Nandipha kept speaking over me and insulting my intelligence. Fact of the matter is that had i known upfront about these charges i would have avoided them especially after disputing them the first time. Now why would i go and put myself in the same situation

I must say both conversations with Nandipha and Stella were very unpleasant and concerning for people who are placed in a position of customer CARE.

I was told you should read your contract before you sign, that time i was called to come and sign and not afforded the time to read. I am now expected to pay a penalty fee i had no knowledge of