Horrible Service

Will never recommend Telkom to anyone.. So we decided to install fibre -all went well. We then moved into an area that did not have fibre and we were told they can only offer us ADSL which was fine. The 1st month they debited my account with almost more that double that I used to pay. When I queried it they told me that they did not cancel the fibre line at my previous address (which is not my fault) as this is something they had to do when they moved the line. Towards the end of November we had no internet at home so I called them and they logged a call. The technician came out and advised there are no issues with the router so it must be something to do with the outside cables. I then received a call at the beginning of December from a guy at Telkom advising that they discontinued copper cables, and because we do not have fibre in the area, they cannot offer us a service and that the only option is that I cancel my contract. I went to the store on the same day & advised them why I need to cancel and was told that I cannot be charged for December as they cannot offer me a service. Well, at the end of December my account was debited with almost double than what u usually paid. I queried this, and was told that they would refund me and the funds will take approximately 3 working days. To date I have not received my refund and yet today I received another invoice from them with an amount that I must pay for usage for January - February. When I queried this all they told me was that they can log a query and provide me with a reference. Telkom is the worst network provider and will never recommend them.