Horrible service

I got hijacked on the 5.09.20 and I did all the necessary paperwork telkom Insurance required me to and emailed them. Until today 29.10.20 I still don't have my new phone but telkom keeps on dedicated my money every month and every time I try to get hold of their call centre they give me finite number to call and trust me those people don't pick up at all and mind you it is not a toll free. It took my car insurance 3 weeks including weekends to approve my claim and and now its almost 2 months since I have been waiting for my phone from telkom I inurance. They don't reply to emails at all and phoning them you must be willing to wait on the line more than an hour. Telkom Insurance plays hide and seek with their clients and going to the branch Mall of Africa is the worst nightmare. Well one guy tried to help but hey the sales ladies pretend to be mute even if you can say hi dont think they will hi you back.