Horrible service

<p>I went to Telkom store in Sandton more that a month ago to buy airtime. When i get to the store i explain to them that i want to buy R 99.00 airtime (Free me Boost package) and i told them to load it automotacally to my Telkom number because the device i'm using does't have a dial pad. The guy who assisted me does exactly that and he gave me a proof of purchase but when i try to send emails they didn't go through because there was no airtime loaded to my my number.</p> <p> </p> <p>I went back to the store to explain what i have experienced and the very same guy who assisted me to load airtime went to the office to speak to his supervisor i guess and he came back saying there was a glitch and they will send out an email and i don't know where but they will revert back to me with the feedback. A day passed without feedback from them and i decided to call Telkom customer service and when i tell them about my problem they requested the affected number and gave everything to them. The urgent confirm to me that there's no history of any purchase on that number and promise to log a query for me and since then this matter has not been resolved.</p> <p> </p> <p>I am a person dealing with clients and some of my clients i call them with this number and now that i don't have time and need to wait for Telkom to resolve airtime issue instead of transfering airtime to my affected number but they take forever and i don't understand what is it that they are looking into because they also requested the proof of purchase to sent to them of which a lady by name of Bianca (Telkom store Manager in Sandton) send it through to them but still i don't get my airtime.</p> <p> </p> <p>Right now my patience has been extremely exhausted and i don't want to hear anymore of their stories and need my refund since they are unable to transfer airtime to my affected number. I trusted Telkom but it let me down more especially after taking another contract with them last month. Other networks have similar deal they provide and i regret why i took it after experiencing such a horrible service as i can see they are just sitting there and enjoying instead of assisting us with our problems.</p> <p>This morning i was chatting to Caroline Nkuna on Telkom online chat and she was also rude by disconnecting our chat while talking to her because i was looking for answers, she never asked me if she can assist me with something else before disconnecting and now i don't understand why Telkom is having such platforms whereby its employees are very unpatient with customers. Telkom need to teach/took their stuff for a customer service training before they distroy Telkom's reputation and business as a whole. I hope this will be attended to and get satisfying feedback from Telkom.</p>