Horrible service

Missed a payment however the account was paid in full but the service is still locked. Called the call center everyday since the 29th January, each consultant says something different. No accountability, every call I have to explain the story and then get the reply it will be escalated, no feedback. Even went to a Telkom store, not even their staff in the store can give you proper answer as to when the line will be reconnected. Lost half of January minutes and data, and today the 7th February still the account is locked, was promised that it will be reconnected today still nothing. Terrible service