horrible service!!!!!!!!!!!!!!
<p>I received SMS'S form telkom that my account was overdue with 395 and the my account will be suspended if the annount was not pay. I went to the nearest telkom mobile store to find out what is going on as i just opened two new accounts in the end of January 2017. i was inform the igmor the SMS as they are unable to see that i was ovedue.</p> <p> </p> <p>On the 16/02/2017 my account was block and i was incontact with Letoya Parker. On her request i made the payment of R395 and 48 Hour after was was put on hold for a long time my account was opened again.</p> <p>all went well untill i received another sms in march saying that my account was going to be bock again due to non payment.</p> <p> </p> <p>On the 09/03/2017 @ 09:10 i spoke to an agent called Stella and she told me that a debit order could not go off as my account is laying with collection????? i told her that the amount that was over due was paid on the 16/02/2017 and as from the 18/2/2017 ,when my account was opened, i was not supposed to be at colletion as the new amount was only due on the 28/02/2019 as per debit order instuction. She advised that she made a Urgent note on my account that they should debit my bank account. I was given ref ********** 1</p> <p> </p> <p>On saturday afternoon at 12:29 i get another sms saying that my account will be interrupted due to no payment received.</p> <p> </p> <p>Now it is monday morning and i spoke to Thabang Mogotsi say that i must go mand make the payment manualy at the bank. i told him that i want to speak to a mamager as he or the supervisior would not be able to assist me( thank to previous calls made to telkom i know that for a fact). i was told by him that the managers do not take calls of any sort???????? what is the point of being a manager.</p> <p> </p> <p>then i asked to speak to Letoya parker again adn was inform that she is not in today and the i will be called back. i was told the his name and surename will be the ref number.</p> <p> </p> <p>Please i need somebody to call me urgently as it was clearly telkoms faulty for not taking my account away for colletions when the overdue amount was paid on the 16/02/2017.</p> <p> </p> <p>Gert James</p>