1 reviews | Active since Jun 2015
horrible service
I cancelled my service with Telkom on the 10 May , giving one month notice as we are moving .<br> I then called on the 29 May to order another line for the new address and was told that I could move my line. My line was checked and I was told that it had been cancelled but a order was put in to move it ASAP .<br> I was a happy customer till I called to follow up......<br> <br> I have now been told that the day I called to order my line to be moved , on that same the order was cancelled. Not only that but only my voice line had been cancelled and I am still paying for a active ADSL line.<br> But all the service had been cut off - I haven't been able to use them for the last 2 week hence the reason I thought the cancellation had gone thru.<br> <br> I am not holding for the call centre to answer . 3 departments and 80 min later . I have a job!<br> <br> So now I am paying for a service that had been switched off and no line for my new address.<br>
We do value your business.
Please note that we will escalate this matter to our Cancellation Division for further assistance.
Your social media ***.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
We do value your business.
Please note that we will escalate this matter to our Cancellation Division for further assistance.
Your social media ***.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
