Horrible service

<p>Firstly, I have had working internet for 5 days only this month. Saturday I logged a fault through the toll free number. I ever received a reference number so when I phoned back on Monday, the gentleman who answered the phone told me that no fault has been logged at all. He proceeded to do so.</p> <p>In December I was double billed, this in itself is an inconvenience. This month they never bothered to bill me so I thought that there was some relationship between the two. I enquired about this, I am yet to receive a response.</p> <p>The debit order is supposed take place on the 1st. By the 13th of February after no reply and no debit order had taken place, the money was spent.</p> <p>I then get an sms yesterday to tell me that I will be double billed in March.</p> <p>Firstly, I find this extemely unfair as I am an honours student and do not just have spare cash lying around. I use the internet for research, of which I was unable to do this month.</p> <p>Secondly, why should we as the customer be expected to pay Pro rata rates (For a week, I might add) yet when we have 5 days of working internet, we are expected to pay for the full month? </p> <p>I would like this contract cancelled ASAP as I would like to take my business else where.</p> <p>I will not be telling my friends to go to Telkom and if I had to do your survey based on the service that I have received, it would haveto be a zero out of ten. </p> <p>This is not the right way of doing things,Telkom. </p>