Horrible service

<p>Hi there</p> <p> </p> <p>On the 24th November I took a package with Telkom. This was an advertised deal of R99 a month for 2 gig during the day and 10 gig at night. I dealt with Thabang at the Telkom Shop in Forest Hill.</p> <p> </p> <p>I told Thabang that I am taking the deal because of its price and I wanted better rates than MTN. He assured me that I will be paying R99 a month and this will be kept.</p> <p> </p> <p>The first debit order went through in January and it was close to R600, I went to the shop to enquire, I found Thabang there and he could not answer me. He didn’t understand the product and called another lady to help. The lady who was working with him came and explained a story about my usage. I asked that I said it must be kept at R99 as per advertised. The lady said she has done a reset and my debit order for January will be R99, however I have an option to buy data online if I run out of data. That was was fine with me.</p> <p> </p> <p>Problem is on the on the 25th of January a debit order of R597.63 went through again. Tell me how is this possible if my contract was kept. I tried several time to contact your contact centre but I never go through to speak to a real person except the answering machines. This is the worst service ever with fault advertising an *********** staff.</p> <p> </p>