Horrible Service

I was comfortably on the 8ta 3g plan for well over a year. I was called by representatives of Telkom to let me know that this plan was no longer available and that I would have to take another plan. I was sold the LTE router plan. The router was delivered promptly the next day (mid December 2015) with a note stating that I would be called by a technician to help me set it up. I am still waiting for that call. My biggest frustration is that not only has this router been gathering dust for the past 2 months because no one has bothered to call me, Telkom has billed me for it for the past two months even though I have continued to use the 3g and not their router! I have called twice and both times was told that the issue was escalated and that I would receive a call soon. I am still waiting. No one has sorted out this issue. The service is incredibly appalling and I am very disappointed because I was quite happy on the 3g plan for such a long time.