Horrible service

I placed an order for a phone on the 29th of April, and since then, I have received no communication regarding the status of my order. For over two weeks, there was no update, and I later found out the system was offline — but no one from Telkom bothered to inform me.

As a customer, I find the lack of communication extremely frustrating and unprofessional. I’ve been waiting patiently, but being left in the dark with no response or clear timeframe is unacceptable. If there are delays or issues, the least Telkom could do is communicate with their customers.

Very disappointed with the service so far.