Horrible Service !!!!!

I’ve got to say. Out of all the internet service providers I’ve dealt with so far, Telkom is by far the worst. I have been going back and forth with multiple consultants for a week now. Every single consultant has a different story. I’ve been using Telkom as my ADSL WiFi provider for almost a year, everything has been working smoothly up until this week. My WiFi cut out on Monday 14 December and has not worked since. I have been told that the problem is a small issue to resolve and the technicians are “on it”. I’ve been given two different reference numbers, both resulting in zero service.

Every consultant I’ve spoken to thus far has told me that the technicians are coming to my house to fix the issue on the same day I spoke to the consultant. Last night I spoke with a very helpful gentleman and he informed that my issue was next on the list to be fixed. Awesome. I phoned in again today to double check when the technicians will arrive and the lady that “helped” me today said that they would only come out on the 21st of December. This is now the umpteenth consultant that has told me an entirely different story. When I asked if I would be able to speak to a manager to resolve the issue, I was informed that I could not speak to the manager immediately, as they are working from home, they would email the manager and the manager would contact me in due time.

I’m absolutely fed up with Telkom and their horrible customer service. Why am I paying through my neck for a service I’m not getting?

I would strongly advise any potential Telkom customers against using Telkom for anything.