Horrible service

<p>I have a contract with Telkom where they deduct every month. Since November 2016 I have called them to change my banking details however they still continue to deduct on old banking detail where they will charge me R139 for unpaid debit charges. On 28 December 2016 I called Telkom to query about my debit order which they confirmed it was deducted successfully on my new banking details however i advised them that on my statement it did not show. The consultant assured me that it was deducted and there might be something wrong with my bank notifications. On the 9 January 2017 i received an SMS from Telkom telling me that I was behind on my payment, which upon I called them to query this as I was advised by one of their agents that it went through successfully only to find out that they once again went and deducted on my old banking details. Mind you they are charging me R139 for unpaid debit order which they are purposefully not deducting from the correct bank account that i have given them. I was then advised that two payments will be deducted end of January on the correct bank account however and my service will not be suspended. Telkom have suspended my service due to unpaid debit orders which is totally unfair as they are the reason why my account is in arrears. What upsets me is that I was advised by one of Telkoms agents that my service will not be suspended as they are the reason for my arrears. Not only am I paying them for unpaid charges but now I also owe the bank that they keep deducting from. I was suppose to get a call from one of the managers of Telkom as the last agent could not resolve my query but i am still waiting up until today. I cant wait to finish this contract in a few short months, i will never recommend anyone to take out a contract with them ever.</p>