Horrible Service
<p>I have recently had R835 deducted from my account where it should have been R699 and when I phone to find out what this was for the lady explains to me it was because me debit order did not ho through end of Nov. After which I explained to her that they can not charge me R135 becausey debit order did not go though because I paid the account that very same day via EFT so they did not loose anything and they are not allowed to charge me a penalty. It does not state this anywhere in my contract and my bank already charged me R100 penalty due to my debit order being unable to go through end of Nov. All they could have done is a double debit this month if I had not paid my account which I had. Just via EFT. and after explaining this to the consultant she told me to hold and left me on hold for 20 minutes wherafter I hung up because that is just inexcusable. DONE WITH TELKOM</p> <p> </p>
Flight Attendant at FlySafair
Good day.
I am still waiting for the problem to be resolved. No one has contacted me and above all telkom has tried to deduct R1534.35 out of my acvount on the 13th of Jan. For no reason. I am not in arrears. My last debit went off on the 30th of Dec (amount off R835.34) and my next debit date is on the 30th of Jan which the amount should be R699. I am growing sick an tired of this nonsense. I am not in arrears and they have no right to try and debit my account on the 13th of the month. I get charged a penalty fee by my bank for rejected debits. Who is going to refund me. You have horrible customer service and nothing ever gets resolved.
Flight Attendant at FlySafair
Good day.
I am still waiting for the problem to be resolved. No one has contacted me and above all telkom has tried to deduct R1534.35 out of my acvount on the 13th of Jan. For no reason. I am not in arrears. My last debit went off on the 30th of Dec (amount off R835.34) and my next debit date is on the 30th of Jan which the amount should be R699. I am growing sick an tired of this nonsense. I am not in arrears and they have no right to try and debit my account on the 13th of the month. I get charged a penalty fee by my bank for rejected debits. Who is going to refund me. You have horrible customer service and nothing ever gets resolved.