Horrible Service

<p>On the 23 /12/16, I reported a problem with my mum's line. Till now, the problem has not been rectified and I keep been told that they have to assign a technician. How loom does it take to do this? My mum is 76 years old and desperately needs a telephone that works. Please fix urgently. All the escalations don't even help. What **** service.</p>