Horrible Service

I am writing after Telkom has failed to assist after 7 calls made to the customer service center. They do not prioritize service and they are so bad at following up. I upgraded my line 15 apr its now 03May no router received. Everytime I call im told that I will receive a call and that has not happened as yet. Everytime I call im told the request is approved but pending. No one can tell me what is pending. I was told someone called Gloria is the one who put thru my upgrade and I was told Gloria probably won't call me back. I ask to speak to a manager and was told they cant transfer to anyone. I asked who I can complain to the agent just transferred me without saying im about to be transferred. The line i was put thru to an auth code is requested in order to proceed. No auth code was given. I called again and after I gave my ID number i was transferred again. This time around I did not even get to explain. This is most likely the same agent I spoke to so she just transferred me again. This is the most disappointing service. Like if a payment is missed im sure they will want to cancel their service. Now after years of being a customer no payments with there is no accountability taken for bad service. This seems like a ****.