HORRIBLE SERVICE

<p>Last month November 2016 ,I ordered an ADSL line from Telkom store secunda ,the consultant only put in a request for a fixed line although I did mention my order is for ADSL . I waited for the 1st of Dec 2016 to connect up my internet with openweb , after struggling for a few days thinking that the problem was with openweb I kept calling them emailing only to find that I did not have an ADSL line installed just a fixed line alone. On the 6th of Dec 2016 I called Telkom and explained my situation the consultant put in an order for ADSL for me and said that on the 8th of Dec 2016 my ADSL line will be installed . nothing happened on the 8th of Dec .I called in on the 9th of Dec and was told that today the 12th of Dec my ADSL will be installed and nothing happened today either. I called Telkom just now the consultant tells me the line will be installed on the 14th of Dec. This has really been a big inconvenience for my family and I . And how can I pay for a service that I haven’t even used because I already received an invoice from Telkom this morning and I will also have to pay openweb for their data even though I could not use it this 12 days that has already passed and still counting.</p> <p> </p> <p>Most of the call center consultants dont give good customer service or dont know what they doing.</p>