Horrible service

Telkom’s service is poor! I spoke to 3 different people over the course of 3 weeks and I got 0 assistance and attitude issues! I made a manual payment to Telkom for my fibre service and they debited my account, I asked for a refund, the First Lady who assisted me told me that she processed the refund, the Second Lady indicated that my refund had not been processed and that I should expect a call within 48 hours, and to my surprise! I’ve received no feedback till this day, the 3rd lady told me that it is too late to process a refund

I am ****ed off to say the least, highly annoyed, I want my damn money and your service sucks!