Horrible Service

I have app**** for a telkom 10mb/s adsl line over 2 weeks ago, the technician called me saying he will install the next day then calls me later again to say the line has to be conformity tested and the exchange box requires jumpers. the house i am in has already had a 10b/s line previously so no testing should be needed. i called the friday and escalated the matter and nothing came of it, i have since escalated the matter 5 times and telkom still refuses to supply me with information regarding when my adsl can be installed. today i spoke to a gentleman named Thabiso who says he is a manager and will call me right back with an answer. 3 hours later i called telkom again, on hold for yet another hour and he tells me again he will call me back in 10 minutes. this is by far the worst service i have ever received from any service provide.