Horrible service

On the 26/10/2021 I was called by an agent and did a cellphone application over the phone. I have received feedback to date. I called two days ago and was told a call had been logged for the online sales team to contact me. They didn’t. I called again today and all of a sudden there isn’t ab application on system for me. I was told to call again and all of a sudden the system is offline and that I should call back at 2. All this with my airtime. I feel that’s not world class service at all. Are calls not recorded at Telkom? I need help please. Someone in a managerial position please call me asap