1 reviews | Active since Aug 2016

12 Oct 2016, 08:53

Horrible service!!!!!!!!!!!!

<p>Telkom had to move my ADSL line today. The appointment was set out for today. They changed my appointment date without even updating or consulting my availability on the new date. </p> <p> </p> <p>I had to personally call in and ask them why my date got move after almost two weeks of waiting for it. I am very disappointed at the level of service I recieved from telkom. I will be terminating my contract with them due to this poor performance and inability to keep communication and update me. </p> <p> </p> <p>Telkom representatives told me that they will insist they do it on the originally agreed date. This has not happened and they confirmed with me this morning that the line will installed only on the 14/10/2016.</p> <p> </p> <p>I will be complaining abput this until I am satisfied with the results. Such a large corporate company not even being able to keep to an apointment date, and if it changes informing the customer. This only serves as proof that TELKOM does not care about their customers. </p> <p> </p>

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Replies (1)
's update12 Oct 2016, 16:18
Reviewer Update

Good day Launa,

How will this benefit me? I needed the line to be installed today!I even took off at work! Do you understand that I needed this in today! Why does Telkom not care and consult with their customers? I am highly unsatisfied!

If this is not resolved by Friday i will be canceling my Telkom service, due to poor performance and poor customer care!