Horrible Service

I'm Mateboho Ndumo, ID:***. Telkom debited R293,45 on the 24th December'21 from my bank account, again on the 25th January'22 R592.45 was debited from my bank account. My services was blocked on the 25th January. I contacted customer service to find out why, I was told payment done on the 24th December is not reflecting, but it's collecters mistake,not mine, but my services are blocked for something that I don't have control of. Someone from Telkom made a mistake now I'm the one who's suffering.

I made several calls and unfortunately no one is helping, firstly I told to submit proof of payment, which I did, when I make a follow up, I was told to wait 24 to 48 hours, which is very unfair, TELKOM IS PUNISHING FOR THEIR MISTAKES, THEY EVEN OVERCHARGED ME THIS MONTH. I want TELKOM to activate my account ASAP.

Contact :*** *** (Rooter)

Regards M Ndumo ***