HORRIBLE SERVICE!!

fix your customer service journey!!! It's so difficult and time consuming to get a hold of your agents. I've requested for call backs since early January from the 6th of January to be precise and no one bothered to call me back. Your online portal is broken, I cannot even change my banking details there and nothing there is helpful for the issue I have. Your whatsapp channel is worse, I do not want to chat to a bot when I need assistance. I even went instore, and it was a horrible experience since the sales lady who helped me told me that I needed to wait 3 months before I my new banking details can be verified so that I can share a 3 months banking statement which is totally false. I’ve emailed several times and finally chatted to Sipho Ntuli mid-January, and he confirmed that my new banking details have been updated however he failed to follow this through on his side to send me a debit order mandate. To my surprise my old banking details where debited and I’m now being charged debit order rejection fees for something your employee forgot to action? I’ve the correct steps were followed through by your employees this could have been avoided so I’m not paying for this. I’ve messaged on meta and seems like no one cares or is doing their jobs properly. Finally, I received a call back yesterday to change my banking details, but the agent advised that these will only kick in March I can’t wait for my contract to end so that I can cancel it. even now my issue is not fully resolved since I’m now battling to get through to billings so that I can dispute these rejection fees.