Horrible service

I’m honestly disappointed and disturbed in the poor service that I am experiencing from Telkom. Early Friday morning I had requested for a contract documentation that’s urgently needed for my insurance claim, upon calling telkom customer support number (081 180) I was told I should call (10213) which deals with accounts I was then advised to send an email to (***) regarding my urgent request which I will than receive a response within +-2hours with the document I am requesting Request Reference no ***.. Yesterday I received a Cc reply from Sinenhlanhla Ndlovu to *** to kindly assist me with a POD It’s now Tuesday late afternoon and I still haven’t received anything from Telkom on my emails regarding the document that I had kindly requested for. Is it that hard for me to be assisted with a proof of delivery, since I was informed that it won’t be possible for me to get a contract documentation because my upgrade was made telephonically. I specifically stated I urgently need the documentation as a met of urgency