Horrible Service!!!!!

Hi Telkom

I have a Data contract with you, spoke to a call centre agent on the 18th September 2020 to have my data contract cancelled. She first tried to convince me to not cancel and requested that I rather downgrade on my contract. I informed her that I would consult with with my husband for a possible downgrade, but we decided to cancel. She gave me a settlement amount and explained that if we do cancel we can pay the cancelation fee end of October. I called back and spoke to Precious the same day. Precious explained the cancelation process, she will cancel on the same da, thiseans that the end of September we would only be billed from the 1-18 September 2020, she sent me an email with the settlement amount. Which we have paid on the 23rd September 2020. I have just spoken to Mkhuleko 28.09.2020 - he is now informing me another different story. PLEASE EXPLAIN WHY CONSULTANTS WORKING FOR THE SAME COMPANY GIVE VERY DIFFERENT EXPLANATIONS TO YOUR PROCESSES.

PLEASE CAN THE CALLS BE RETRIEVED AS I'M NOT PAYING THE FULL AMOUNT THE END OF SEPTEMBER!!!!!

MY CONTACT NUMBER IS ***

SHIREEN