Horrible service!

<p>I am so over the absolutely disgusting service that I have received from Telkom from day 1! First I had to wait months for them to do my installation. After I had to pay a fortune for the installation, I had to wait once again for the fibre line to actually work. After numerous phone calls to the pathetic call centre, I finally managed to set up my account. Then I had to phone them again as they did not deduct my monthly instalments (after I selected the debit order option on my application form), only to be told that I did not activate my debit order with them. I then provided them with my banking details to deduct via debit order and requested a statement to pay the outstanding balance on my account. The consultant told me they will only start deducting from the end of September. Guess what... This morning they deducted a payment after I already paid via EFT as the consultant told me they would only start deducting end of September!! I then sent an email to request another statement and then saw that none of my payments were recorded and my account now show an outstanding balance of R1800 after I already paid R2098!! So I decided to phone the miserable call centre again and after having to hold and get cut off, hold again and get cut off again, I finally got through to a consultant only to be told that the billing department left 15 minutes ago! I am fed up!!! I am so sorry that I ever decided to join Telkom in th first place! Stay away from them!!!</p>