Horrible service

<p>My mother lodged a ***** complaint in May and all documents required from our side were sent to Telkom. Till tody no one has contacted us to assist with the complaint, even went as far as complaining via their twitter account and we were asked for a case number and almost a month later no one has contacted us but continue sending my mother threats to take her to blacklist her & hand over her account to their lawyers. How does one pay for service that their not receiving?</p> <p> </p> <p>Telkom needs to sort out their customer service - this has been an absolute nightmare.</p>