Horrible service

<p>after weeks of escalation and no feedback from any telkom mobile staff. I have cancelled my cellphone insurance due to duplicated billing by some admin error. Team leaders promise call backs but nothing happens. A Team Leader by the name of Brenda in durban is on the floor but only takes calls from 9am after over a week of waiting for her callback. This is a billing team leader. Nobody knows what they are doing or how to service customers. Even the people responding on Hello Peter do not get back to you. This matter has been lodged since the 3rd of July. The bank charges query has been logged since the last week of June, still no feedback. Your service levels and staff capabilities need to be reassed and rectified. </p>