HORRIBLE SERVICE

<p>On 16 May 2016. we app**** for Telkom Uncapped Wireless, and we received ticket number # 160 ********** 16. They also send me a promotional code 4562, and whenever I contacted them, I was told that someone will call me, hold on for 1 hour, only to be todl that someone will contact us. Eventually, after a struggle, I managed to get some suprevisor, Audricia Rampersad, and the deal was finalised. I was promised on 29th of June, that I will receive my Device, by latest 1st of July 2016. I followed up again on 30th of June 2016 via email, Audricia responded to my email: " We are currently going through stock take and are unable to release any orders. If the system permits, I can have the order done for you tomorrow and released for Monday".</p> <p>I was very unhappy, and saw that no matter what I was going to do or say, Telkom will not live up to their Cutomers expectations. She told me to cancel my current ISP so long, because I will be having my device on the 1st, which I did not, and now, I am currently without any internet. She also responded to my email: "We only received an approved status back from Credit vetting on the 27th , from that day we need to allow for 5-7 working days for delivery. I have tried my best to get this to you before the estimated timeframe however due to system issues we cannot have this done by tomorrow. I will pass this over to my manager so he can contact you regarding the below." of which not even the manager contacted me!!</p> <p> </p> <p>Again, on 4th July 2016, Ifollowed up, with numerous emails, and have yet not received any resposne from anyone.</p> <p> Can someone please tell Telkom just to deliver what was promised to us.</p>