Horrible Service

My partner and I singed into a contact with Telkom in June . A debit never went though and immediately we sent them an email to Wayne Saayman making payments arrangement. they sent an email saying they will debit us on the 31st of July still nothing went through. They the deactivated our services. we went to the nearest branch where they advised that our debit was bouncing, we could not understand as there was always funds available in our accounts and mandate was approved for them to deduct my account. We even opted for cancelling as this was tiring mind due we are working from home we need data every day . After mentioning cancellation a debit of R2300 went off on the 25th . we called the call center to advise them of our problem and decide to continue with Telkom . Today is the 30th we are finding ourselves in the same possession where we are still buying our own data our services are still blocked but they took our money .please if you cant help us cancel our contact and refund us what is due to us