Horrible service

<p>Asked for paid up letter for weeks they keep on sending me back and fourth..they keep telling me i have to wait for the billing department which they can only communicate with them through email. Managers and agents have been promising to get back to me but i have to be the one calling the call centre and then the consultants put me on hold for 9 minutes with nothing new to tell me but that i have to wait again...im soo frustrated annoyed and disgusted of the way they treat their customers. They give you a waiting period to wait for the document to arrive then they do not even obied to their schedules. I have gotten so fed up by the way im treated i even record calls of how agents are so *********** at their work and have bad poor customer service.</p>