Horrible SERVICE!!

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Name="List Table 7 Colorful Accent 6"/> </w:LatentStyles> </xml><![endif]--><!-- [if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0cm; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} </style> <![endif]--></p> <p class="MsoNormal" style="tab-stops: 194.4pt;">In March we decided to apply for the TELKOM LTE R599 special (you can only apply for it online). I received a ticket number (***). After a phone call from the agent I asked if she can call back the next day at 16:00 because I was admitted to the hospital. No surprise I have no response. After emails and also no response my husband decided to apply for it online. Eventually he spoke to an agent for 45min and received a sms of our order number: MAD***. They said we will receive it in 6 days. Then we hoped our troubles are over BUT then it actually started!!</p> <p class="MsoNormal" style="tab-stops: 194.4pt;">I have been corresponding with agents via the FACEBOOK messenger since FRIDAY. Our first shock was that they had no record of him on their system. Since then NOBODY has been able to give me a straight answer about anything!! They are referring it to the different department sending it to the back office. On requesting the mangers contact details they said a service consultant will contact us with this information. </p> <p class="MsoNormal" style="tab-stops: 194.4pt;">After another day of corresponding via the FACEBOOK messenger we received a sms saying our details have been updated and &ldquo;we will follow up and send you feedback&rdquo;.<span style="mso-spacerun: yes;">&nbsp; </span>AND still NO SERVICE CONSULTANT has contacted us providing us with ANY information.</p> <p class="MsoNormal" style="tab-stops: 194.4pt;">We cancelled our previous DATA PROVIDER to apply for the TELKOM deal. Now since my FIRST application which was in MARCH we are without a DATA PROVIDER.<span style="mso-spacerun: yes;">&nbsp; </span></p> <p class="MsoNormal" style="tab-stops: 194.4pt;">This will leave us with no other choice BUT get another provider if TELKOM can&rsquo;t get this resolved. And if we get another provider it will be for no other reason but THAT TELKOM had the worst if NO service. IT will not be that we got a better deal if will purely be of your way of handling client problems.<span style="mso-spacerun: yes;">&nbsp; </span></p>