HORRIBLE Service!!

HI All Id like to lay a complaint against Robyn who is the service consultant and Blue Route Mall. My husband and I were interested in the April Deal and decided to go into store on Friday evening to enquire more about the product and the consultant who was on duty was very helpful which got us excited to take out a contract. Then we went back to the store on Saturday and waited about 10-15min, which I did not mind at all as all the consultants were busy with other clients however when Robyn was done I had to approach her instead of the other way around. She first slowly made the stack on papers straight, no eye contact whilst Im explaining to her about my interest of the product. All she said was "ID" and I thought to myself geeez this service sucks. Its like I was feeding off her boredom and lack of interest of her job role. After filling in the necessary paperwork and validation process I received the SMS of approval, but I was not excited anymore, in the sense of coming back to the store and being served by Robyn. Maybe it was a long day on Saturday I thought, but the Sunday morning was the same attitude. No, "Congratulations on your approval" or even "HI, ", but just that same horrible stare. I actually want to peeuk! My husband asked politely if we can top up the data and her response was "NO" nothing more. She never explained anything, I REPEAT not anything to us regarding the package/plan. The only words that came out of her mouth were the out of box terms and conditions. I've been in customer service for over 9 years and I've been taught to ACKNOWLEDGE, GREET and make eye contact to your customers and I have received none of the mentioned. Please send someone to our home to explain in detail about the package as we received an SMS which does not make sense to us at all regarding the data. I am contemplating about cancelling and will never go that branch ever again. Please assist.