Horrible service

On the 3rd month of 2019, a missed a debit order which I paid on the 18 of April 2019 my Telkom debit order went off as per arranged on the 26.04.2019. Me then thinking my account is up to date and paid. I then started getting SMS that im in arrears and my services would be cut if I don't pay, I called 081180 number and they assured that if I paid it won't be suspended. on the 08.05.2019 all my accounts are suspended after numerous calls to the call centre and having my query escalated by there line managers, I'm now told there is nothing they as the call centre agents can do and I can only complain to them. They tell me the problem is with the collection department and there are no contact details for them as you can not call them but they can only call you. So Telkom you have been paid what's owed to you and have my money in your account for the past 10 days and I can't make a call or use my broadband. Who will be held accountable for what's happening, I do not care about your in house procedures When you take somebodies money for a service you need to deliver a service. I can't blame the call centre agents it is the incompatent people that are hiding behind them.