horrible service

We have been calling going to the store and calling every day for the last month and a half regarding our account. Logging calls every day and escalating the calls every day. Telkom has now decided to suspend our account due to a case that have been logged. Ive been calling every day at least 4 times a day to get this issue resolved. I spoke to the consultants and they said if I do a payment via self service portal the system will reflect immedieatly and my services will be restored immedieatly and I can give my banking details to have the money that is owed back to me after the investigation is completed back into my account as R6500 on a cell phone bill is no spare change to have to work with, The cell numbers in question is ********** 331 and ********** 059. I have logged many cases so I am not sure what case is still open and would like this to be resolved before the 8 april 2019