Horrible Service

I took up a phone contract in January via the Telkom 10213 call center. I was then told to call once it had been delivered to me to cap my spend limits. Which I did. About two weeks later, I call again to get insurance on my phone and I'm told to call their insurance number which I did. Upon doing that, I was then told that I could only opt in for insurance within the first 7 days of receiving the phone. So I have now forfeited that chance. I told the agent that I was never advised of this on any of the calls I made in January. I even went into a Telkom Store at Carnival Mall and was advised the same thing. I called the call center again and spoke to a supervisor that promised a call back from the complaints department that would pull my call and verify if I was indeed not advised about this tiny important detail. I am still waiting for this call back, a whole two weeks later. I refuse to call Telkom again because they are a ridiculous company to try solve any issue with. Their agents are rude as hell. Their supervisors are just as *********** and entitled. I decided to cancel the contract and have them collect the device back and they told me id have to pay R17k upfront. So they've made it very difficult for me to do anything about it. I have pending cases from my prepaid days dating back to 2017 where cases get closed without resolution or they just don't get opened at all.

To be told to find my own insurance as Telkom cannot help is ridiculous.

I demand to have that insurance. Failing so, I will simply stop paying for this phone and dump it at the nearest Telkom store.

I have had it with Telkom.

If I do not get a response within record timing, I will do as I said above.