Horrible service

Telkom

I have not been able to use my data , sms's , calls anything on my mobile and WIFI contract.

I got an SMS on 6 February saying my account has been suspended . I called your customer service and they said there is no outstanding payments and they not sure why my account is suspended but they will escalate it to the collections department and i should wait 5 hours. 5 hours passed and still nothing. I called in again and asked to speak to a supervisor , waited 56 mins on hold and was told her team lead is busy he will call me back when that call is finish - Til today he/she has not called me back . On a escalation for 2 days ? Must be tough hey ! Called in on the 7th of Feb again on 3 different occasions throughout the day and all 3 agents have escalated to the collections team and I'm waiting on 2 supervisors to call me. I called in this morning again , this agent was so convincing that they would remove the suspension I almost believed her yet still nothing.

If you deducted my money whats up with the account suspension ?

How long must I still wait for this to be sorted ?.