HORRIBLE SERVICE

TELKOM HAS BEEN KEEPING ME IN THE DARK SINCE DAY ONE. 1ST INCIDENT WAS WHERE MY CAPP WAS TAKEN OFF WITHOUT MY CONSENT OVER CHARGING ME NUMEROUS TIMES. AFTER EMAILING THEM FOR WEEKS I WAS LEFT FEELING MORE UNSURE ABOUT THE SITUATION. A FEW MONTHS LATER I DECIDED TO ADD A ONCE OFF AMOUNT TO MY ACC NO ONE RESPONDED. I TAUGHT MYSELF. A MONTH OR SO LATER SOME1 FINALLY WOKE UP AND DECIDED TO HELP ME. NOW ABOUT A MONTH AGO I RECEIVED A FEW DELIVERY REPORTS THAT STATED THAT MY EMAILS TO TELKOM WAS NEVER READ AND JUST DELETED. I CONTACTED THEM VIA EMAIL ASKING ANSWERS. EVERYDAY IT WAS SOME1 ELSE DEALING WITH MY QUERY AND NEVER RESOLVING THE PROBLEM. ONE AGENT IN FACT IN DIRECTLY CALLED ME A **** AFTER PROVIDING PROOF OF THE EMAILS BEING DELETED. I ASKED THAT A MANAGER CONTACT ME AS NOTHING WAS BEING RESOLVED AND I WAS REPEATING MYSELF OVER AND OVER AND OVER AGAIN. SO AFTER A WEEK NO CALL. AGAIN I EMAILED AWAITING MANAGERS CALL. NO CALL. TODAY THEY CALLED AFTER ASKING NUMEROUS TIME TO CALL IN MY LUNCH OR AFTER 18:00. I ASKED THAT THEY CALL ME AT 12:30 THE AGENT TOLD ME TO SEND AN EMAIL STATING THAT SHE HAD TO CALL BACK. I HAD TO REMIND HER TO WORK. ONCE AGAIN NO CALL. SHOCKED AT THE SERVICE!