VVDL
Vanessa Van Der Linde

1 reviews | Active since Jul 2010

10 Sept 2018, 19:24

Horrible service

Please come collect your devices. you are ripping clients off. I got 2 WIFI devices in March and since the it has always being a messy ride with telkom. I was over charged and i have to contact my bank and request a refund. I then get someone elses account being debited for 4 months from my bank account. Last month you debit me on the 24th when my debit order is the 25th I am charged a R60 bank charge which you say you are not responsible for you then debit my account again all successful. I receive an invoice and you have double charged me and charge me for a rejection. I am cancelling any debits that telkom takes from my bank account and if you do take i will request a reversal back into my account. You are messing around and with my money. This is on record that i have contacted to come take the devices back. i have paid for september.

0
Replies (1)
Telkom
Telkom's reply12 Sept 2018, 13:17
Official

Hi Vanessa

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is:AI***

Regards

Luleka

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