Horrible service

I went to the Telkom Hatfield store to apply for a new ADSL line and they told me that it would take 14 working days.<br> <br> About a full month later two guys from Telkom came to our house yesterday and started messing with the wiring on the telephone lines. The telephone and ADSL lines have been working fine for years prior to this and they left stating that they were getting some cabling, and confirmation from T &they would return in an hour to finalize the installation.<br> <br> This morning I called Telkom to inquire on the status of their installation and after a 2 hour long phone-call between their sales & technical department I didn't get help at all. Only to discover that my line also belongs to a Mr Britts and it is disconnected.<br> <br> I finally demanded that one of the ladies in Sales must go down and speak to someone in technical and she tells me that those guys installed a voice line and I cannot use ADSL. Inspite of this being their error they insist that I make another application and wait another 14 days (which is really a month)<br> <br> This is unacceptable, every month I have been paying an ISP for data which I have never used while waiting for you to get your act together<br> Please resolve