Horrible service

Good day

My name is Bongi. I received my Router on the 25. I then called Telkom on the 26 to set my spend limit to 0 and I was assured it was decreased. I then called again today to check on my package and I was advised I signed up for 500mb. The initial contract I signed up for is 10gb for R139 pm. Agent didn't know what she was actually talking about. I ask to speak to the supervisor and agent put me on hold for almost 25min and eventually she hang up. She blocked my number from calling Telkom. Telkom service sucks shame. I want my contract to be canceled with immediate effect. The Router isn't working as well. I'm just not happy with the service. It so horrible