Horrible service!!!

This has been the most terrible service I've ever experienced. We app**** for the phone contracts on the 4th of May and could finally fetch them on the 16th of May after having to follow up with Telkom multiple times before then. There's no way for them to even track the phones to advise where the phones are at and your contracts can be approved by merely completing an application form. Based on the information you provided, they approve the contracts and on the day when you get the phones, they just make copies of your documents and set the phones up where you need to check that they're in perfect condition. The guy that helped me at Festival Mall, Jabu, advised that our contracts would only be capped by the 1st of the next month, so we shouldn't make calls to other networks, but we should be fine data-wise, so obviously when I created an online profile on their website for me to check the accounts, I was amazed to see that both contracts already had bills of R100+. When I phoned Telkom to enquire about this, they could not advise why this had happended, only that we were now using airtime, which we did not even have anymore. Finally someone advised that the 10 gig we were promised for the first three months, would only become active from the 1st of June, which, guess what.... IS NOT ACTIVATED AS YET. I've had to hold on for more than 30 minutes on Friday for someone to assist, where I was told by the lady that their systems are slow so they'd sms me my reference number, which I never received, up until phoning them yet again this morning where a guy answered (after about 10 minutes of holding on) and put me back on hold again, to the queue for someone else to answer my call and assist me. After holding on for another 30 minutes or so, the lady that finally answered, could at least tell me that my query was logged on Friday and back office should be getting back to me today, as they have 72 hours, but if they don't, I can just phone back again tomorrow. This is so far the worst experience I've ever had with any network and I've previously been with Vodacom and MTN as well. Telkom will most probably not even respond to this.