Horrible Service

I requested a chat because I had run out of airtime whilst holding on to speak to someone to help me with my LTE issue. I started a chat with Tshepiso Lauret and she/he was not understanding with the issue was but kept giving me a number to call after I informed her that I have run out of airtime and that I do not have internet access at home to start a live chat. This consultant just ended the chat whilst I was still busy talking with her and this is not the first complaint that has been lodged with the same consultant - why is he/she not still assisting clients?!