Horrible Service!!!

In late 2017 Telkom suspended my girlfriends' mobile account, for some silly reason...as her bill was up to date...she decided not to pay for this horrible service via EFT as we kept getting excuses from Telkom (I know it was not a great idea, but why pay for something you can't use?). We later on decided to pay the fines to use the network and at the end of the month, the account got suspended again. We kept paying fines and this happened for two extra months, after which we decided to stop paying Telkom due to extra fines every month. Feb 2018 she unfortunately lost her job and since then we tried to contact Telkom to freeze the account. We have been to several Telkom Mobile stores and got the same response everytime..."sorry sir/mam, you need to call the accounts department". Over 100's of minutes later and we still can't get through and the fines keep piling up. What a useless company!!