Horrible Service

<p>I am very confused and disappointed with Telkom mobile's turnaround time, I paid the outstanding balance that was due and they told me that they logged a case and it will take 9 working days for me to get a paid-up letter, how ridiculous is that it doesn't make sense to me regarding why is taking that long - I paid you guys so I just need a paid-up letter since the payment is reflecting why 9 days please explain - Account no. ********** 00, ID ********** 937084</p>