Horrible Service

My husband decided to purchase a telkom contract phone during the month of December 2017, seeing that he was not happy with his current network at the time. While at the telkom branch he received his phone with no hassles at all. Opening the box while in store and all paperwork is being processed, he noticed that it was an "in box failure" (phone had a crack on screen), of which they immediately exchanged it for him. When January 2018 came for the debit order to go off, he received a big schock when he saw that the amount that was debited was over R9000. When trying with numerous attempts to rectify the problem that they made, he had to go into the store to try and solve te problem, of which he had to pay in the correct amount. After a couple of days past, they decided to cut off the phone because there is still an amount of over R8000 outstanding. He is still trying to solve this issue of which he now has to pay an amount of R380 to activate his contract again which is not even his fault from the beginning. He eventually got hold of someone who could assist him with the payment of R380, but then he was adviced that phone will only be reactivated within 48hrs after payment has been received. This is totally and utterly unacceptable for this is Telkoms fault from day of purchase. The service and assistance received so far is beyond unacceptable. I myself was thinking of changing to Telkom, but after this pathetic service my husband has received, I will certainly not change my network.