Horrible service

My internet provider logged a fault with Telkom 2 weeks ago. I have made numerous calls to Telkom on a daily basis to enquire about when will the fault be resolved since i my internet line is down. Every time i call they give me a different story "a technician hasn't been assigned""we have escalated the fault""there is nothing they can do it this the technical manager'"there is a back log in the area" all these excuses yet no one seems to help. No one seems to know what is going on.

i am really annoyed at the service since Telkom is such a big organisation yet they cant send a technician to sort out a fault 2 and a half weeks later.